Frequently Asked Questions

The total amount due for the repair of your appliance is based on several costs. The first cost is the $75 for the trip out to your home which also includes the technician performing troubleshooting and arriving at a diagnosis of the problem. The second cost is the price of labor which is a fixed $125 for the repair. The third cost is the price of the part which is different in every situation. The fourth and final cost is 5.5% sales tax which is applied to all three of the previously mentioned costs. Here is an example of a typical order total for a broken dryer that just needs a new belt.

• Trip, Troubleshooting, & Diagnosis     $75.00

• Repair Labor                          $125.00

• Belt                                   $45.00

• ---------------------------------------------

• Subtotal                              $245.00

• Sales Tax (5.5%)                       $13.48

• ---------------------------------------------

• Total Amount Due                      $258.48

Exceptions:

The $125 for the repair labor is for most common repair situations. In certain situations, the repair labor could be more if the repair is unusually long and involved such as when replacing a tub bearing and seal on a top-load washer. If the labor is going to be anything different from the typical $125, we will definitely let you know up front ahead of time before you commit to hiring us.

On the flip side of that coin, the repair labor could be less than the usual $125. For example, let's say you are selling your home and the home inspector comes through and determines that your dishwasher isn't sitting level and needs to be professionally adjusted. In this situation, if it is a straightforward adjustment for us, we would just charge the $75 for coming out and then we would prorate the $125 for the time it takes to adjust the dishwasher. So if it only takes 30 minutes of labor, then we would just charge $62.50 for the labor. So it would be $75 plus $62.50 plus tax.

Typically speaking, we can come out within a day or two. However, every situation is unique and there are many factors at play.

How quickly a technician can come out to service your appliance depends on several factors. These factors include:

• Specific appliance model
• Our parts stock
• How far you live from us
• The particular problems your appliance is having
• Your scheduling availability
• How far booked we are

We need to know all of this information before we can give you a day and time that we can come out. In some situations, it takes several days for us to come out because we might have to order a part ahead of time before the first visit in order to simplify the service and prevent multiple unnecessary trips.

In order to best answer this question, several factors must be considered. These factors include:

• Age of the broken appliance
• Potential cost of the repair
• Potential cost to replace
• Condition of the other components within the appliance
• Speed of repairing vs. speed of replacing
• How much longer you will need the appliance
• Current financial situation

For example, let's say you're a typical homeowner that isn't planning on moving anytime soon and all the sudden your 8-year-old dryer stops spinning and needs a new belt. It makes sense to go ahead and have it repaired because it's not too expensive of a repair relative to the cost of a new dryer, it can usually be serviced fairly quickly, and you're presumably going to need your dryer for a long time to come.

Now let's assume rather than a broken belt on your dryer, the heat stops working. The technician comes out and determines that the main computer board is bad and needs to be replaced. If the cost of the computer board is $300 and you have to pay $200 in trip and labor fees, that is $500 before you even add in the tax. Also you must consider that the machine is 8 years old and isn't going to last forever. You look online and find a brand new dryer that you like for $700. In this case, it makes more sense to go ahead and replace the dryer with a new one.

If your washer and dryer are stacked, then it depends on the specific setup if we will be able to work on it or not. Sometimes a stacked washer and dryer setup can be very difficult to access for service. This significantly increases beyond the usual amount the time and energy that we must expend in order to service the appliance. As such, we may have to charge extra to account for this. You will need to provide us with more specific details including photos of the setup in order for us to determine if we can work on your stacked washer and dryer setup.

The reason it costs money for someone to "look" at your appliance is because that someone is a trained, certified appliance technician that possesses lots of experience and expertise in troubleshooting broken appliances. They specialize in troubleshooting and repairing appliances and that makes their time and skills valuable. In actuality, it turns out that each time a technician troubleshoots an appliance they are doing a lot more than "looking" at it. The technician must spend time gathering information and clues from the customer, studying the technical service manual, researching for common failures and service pointers, traveling to the customer, assessing the validity of the appliance's installation, checking for error codes, attempting to reproduce the reported problem, and performing various functional and electrical tests. The technician often must do all of these things in order to just "look" at the appliance. The ironic truth is that troubleshooting, or "looking" at the appliance and arriving at an accurate diagnosis of the problem and appropriate resolution is the higher-value skill that the technician possesses. Disassembling the appliance, swapping out a part, and then reassembling the appliance is an important skill that any competent technian possesses. However, it is the lower-value skill when compared with troubleshooting and diagnosing. Practically any DIYer can search on YouTube for how to replace a part on their appliance and then follow the steps. The catch is knowing what part needs to be replaced. In addition to the aforementioned skills and value the technician brings to the table, there are a host of expenses that are required to run an appliance repair business and therefore must be factored into the price of service including tools and supplies, training and education, vehicle and fuel costs, insurance, marketing, and more. And that is why you have to pay someone to "look" at your appliance.

There are several reasons we don't charge hourly for the repair labor.

The first reason is that charging a set amount for the labor simplifies pricing estimates for you, the customer. With our set pricing model of $75 plus $125, you know right away how much it's going to cost and don't have to feel the stress and uncertainty of a surprisingly steep labor charge after you're already invested in doing business with us. The only factor that varies is the price of the parts which can only be determined once the technician diagnoses the problem.

The second reason we charge a set amount of $125 for repair labor is because we can complete some repairs very quickly, sometimes in 15 minutes or less. If we charged hourly for labor, $80 per hour for example, then for that 15 minute repair, we would only make $20 for the repair labor. Certainly our skills and expertise for fixing your appliance is worth more than just $20. Not to mention, we would quickly go out of business because we would never make a profit. So there has to be a better way. Charging a flat amount per job is that better way.

The third reason we charge a set amount of $125 for repair labor rather than hourly is because if you think about it, what are you paying for? Are you really paying for our "time?" No, not at all. You most likely would prefer less of our time rather than more of it because you just want your machine up and running as quickly as possible so you can get back to your day. What you are really paying for is for us to solve your problem. And solving that problem has a monetary value attached to it. Do you really care how long it takes us to solve your problem as long as it's done within a reasonable amount of time? Of course, not.

At this time, we do not do sealed system work on refrigerators because it doesn't make sense for us from a business standpoint. Doing sealed system work requires us to haul around a lot of extra specialized tools, while the cause of a broken refrigerator is due to a sealed system issue only 10% of the time. Additionally, sealed system repair jobs can often be very time-consuming and may require several repeated trips to maintain the repair. We only have one technician on our team at this time, so if he was doing sealed system work, he wouldn't have much time to do all the other repairs that the community needs.

Yes. If you hire us to complete repairs on two appliances, we will give you a discount on the repair labor of the second appliance. This situation only applies when you actually pay to have both appliances repaired, not just diagnosed.

No, there is no discount in this situation.

Yes, we can do certain handyman type tasks. Go ahead and reach out to us via phone call or text message and we will let you know if it's something we can help you with.

Every appliance has a sticker on it with the model number listed. The majority of the time you can spot the sticker once you open the door or lid of the appliance. If you don't see it right away, keep looking. Every appliance has one. Sometimes you have to look a little bit harder and you will find it.